At SizzleTools.com, we want you to be 100% happy with your purchase. Therefore, we offer a full refund within 30 days of your date of purchase of our software products as well as a free 14-day trial period (selected products).
If requesting a refund, we would appreciate it if you would let us know why. We truly want to know how we can improve our products, so please include details about the reason for your refund request when contacting us.
Money Back Guarantee
In addition to offering a 14-day free trial on selected products, we offer an up to 30-day Money Back Guarantee from the date of purchase of our software products. If your refund request date exceeds the product’s specified money-back-guarantee period, no refund will be given. Refunds will be approved or rejected based on the following circumstances.
No Refund Given
We generally do not refund or exchange products due to the following circumstances:
1. Non-technical – Failure by the customer to understand the product due to lack of research, causing improper purchase. We urge you to research product details and tutorials, contact us with questions, and use the free trial version (on selected products) prior to making your purchase.
2. Non-technical – Complaint of credit card fraud/other unauthorized payment. Since we work with an independent payment platform (WooCommerce), it is impossible for us to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled.
3. Non-technical – The ‘wrong product’ was purchased, without the ‘correct product’ being purchased in exchange from SizzleTools, within the guarantee period of the ‘wrong product’ purchased product. Note: If the ‘correct product’ is purchased afterwards, we will refund the price of the ‘wrong product,’ (see Accepted Circumstances section).
4. Non-technical – A customer has a ‘change of mind’ after purchase.
5. Technical – A refund request due to technical problems, with the customer refusing to cooperate with our support team in (a) by declining to provide detailed descriptions and information regarding the problem in efforts to troubleshoot and fix the problem, or (b) refusing to try and apply the solutions provided by our support team.
6. Technical – A refund request for technical problems after the software has been updated if the order exceeds the 30-day guarantee period.
Accepted Circumstances
SizzleTools will offer refunds due to the following circumstances within the accepted period of our Money Back Guarantee.
1. Non-technical – The ‘wrong product’ was purchased, and then the ‘correct product’ was purchased from SizzleTools. In this instance, we will refund the price of the ‘wrong product.’
2. Non-technical – Inadvertent purchases (multiple/extra) of the same product. In this instance, we will refund the appropriate number of products for you, or swap one SizzleTools product for another equally priced SizzleTools product.
3. Technical – The software purchased has terminal technical problems within the 30-day guarantee period. We will refund the purchase price if you prefer not to wait for a fix or future upgrade. Note: Purchased product licenses include free upgrades within the respective product version (for example: versions 1.x of purchased product).
Once a refund has been issued, the corresponding license will be deactivated. It is recommended that the software is uninstalled and completely removed from your computer.